Privacy Policy
Last Updated: 09/22/2023
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Welcome to Inner Hearth Counselling. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you use our website and services. By accessing or using our website, you consent to the practices described in this Privacy Policy.
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Information We Collect
We may collect the following types of personal information when you use our website or interact with us:
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1. Information You Provide
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Contact Information: This may include your name, email address, phone number, and any other information you provide when you contact us.
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Appointment Information: If you schedule appointments with us, we may collect information related to your appointments, including appointment dates and times.
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Payment Information: If you make payments for our services, we may collect payment card details or other payment information. Please note that we do not store full payment card information on our servers.
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2. Information We Automatically Collect
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Usage Information: We may collect information about how you use our website, including your IP address, browser type, and pages you visit.
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Cookies and Similar Technologies: We may use cookies and similar technologies to collect information about your browsing behaviour and preferences. You can control cookies through your browser settings.
3. Information from Third Parties
We may receive information from third-party service providers, such as appointment scheduling platforms, payment processors, or social media platforms, as permitted by applicable laws.
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How We Use Your Information
We may use your personal information for the following purposes:
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To provide you with therapy services and respond to your inquiries.
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To schedule and manage appointments.
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To process payments for our services.
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To improve and customize our website and services.
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To send you updates, newsletters, or other communications related to our services. You may opt-out of these communications at any time.
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Disclosure of Your Information
We may disclose your personal information to the following third parties:
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Service Providers: We may share your information with third-party service providers who assist us in providing our services, such as appointment scheduling, payment processing, and website hosting.
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Legal Compliance: We may disclose your information to comply with legal obligations, enforce our terms and conditions, or protect our rights, privacy, safety, or property.
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Your Choices
You have the following choices regarding your personal information:
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You can access, correct, or delete your personal information by contacting us.
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You can opt-out of receiving promotional emails by following the unsubscribe instructions provided in the email.
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Security
We take reasonable measures to protect your personal information, but no data transmission or storage system is completely secure. Please use caution when transmitting personal information online.
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Changes to this Privacy Policy
We may update this Privacy Policy to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any material changes by posting the updated Privacy Policy on our website.